Introducing The Simpson Strong-Tie Customer Portal
The Simpson Strong-Tie Customer Portal is our newly developed commerce platform, which boasts robust product information, powerful ordering tools and self-service user management along with several other new features.
The Customer Portal enables our customers to efficiently manage their Simpson Strong-Tie account, whether that be placing orders, checking inventory, or getting information about an existing order. We developed new tools to make reordering easy and inputting large orders quicker.
Features
Customers who purchase directly with Simpson Strong-Tie are eligible to use the Customer Portal. Read our User Agreement and Privacy Policy.
System requirements: Google Chrome, Firefox, Microsoft Edge or Apple Safari browsers.
Enhanced Product Descriptions and Information
The robust product pages include images and product descriptions, information rich model tables, recommended products and support documents. It also allows you to order items right on the product page, or add items to lists and projects you created for future use.
User Management Self-Service
We’ve streamlined the account setup and management of users. Customers can now create new users and set permissions themselves without having to call in. Self-service allows the designated customer admin users to add, edit, activate and/or deactivate a user. We’ve also created the ability to manage multiple locations with one account. You no longer need to have separate login credentials for each account number.
Ordering Tools
Quickly place large orders with the new ordering tools. The Quick Order tool allows you to key lines rapidly. If you need to collaborate on an order, you can use the spreadsheet template to work on an order offline. When you are ready to place the order, just upload the file and the products will be added to your cart. We created a simple UPC look-up tool to help make finding UPCs quicker.
Projects & Lists
Save lists of products for future use or make reordering a snap. If you have a complex project, you can save multiple lists into a Project to keep things organized. When you’re ready to order, simply select the list and add it to the cart to checkout.
Improved Mobile Experience
Not in the office in front of a computer to place your order in time? No problem! The Customer Portal has an improved mobile experience which not only allows ordering, but also presents you with a smooth and pleasant interaction, optimized for phones and tablets.
Order History
View all of your Simpson Strong-Tie orders in one place. You can find tracking information when your order has shipped and print invoices and packing slips. We’ve also made it easy to reorder right from an existing order — simply select the products you want and add them to the cart.
